Shipping policy

SHIPPING POLICY

Shipping Origin

All orders are carefully packed and shipped from ZIP code 08048 in New Jersey.

Processing Time

Orders are generally processed and shipped within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

Processing times may occasionally be extended for oversized, fragile or high-value items requiring specialized packaging. Tracking information will be provided when the order ships.

Shipping Carriers

We select the carrier and service that provide the best combination of cost, speed and safe delivery for each order.

• USPS is generally used for smaller and standard-size packages when appropriate.
• UPS is generally used for larger, heavier or oversized packages when it offers safer or more affordable shipping.

The carrier shown during checkout or selected after purchase may change when another comparable service offers better handling, pricing or delivery. Any replacement service will provide tracking and will not materially reduce the expected level of service.

Shipping Charges

Shipping charges are based on the item’s packed weight, package dimensions, destination and available carrier rates. Shipping rates displayed at checkout may include the cost of appropriate protective packaging and carrier services.

We do not profit intentionally from excessive shipping charges. If a significant overpayment occurs after the final package is measured and shipped, we may issue a partial shipping refund at our discretion.

Combined Shipping

We are happy to combine shipping when items can be packed together safely and economically. Fragile, oversized, high-value or incompatible items may require separate packages.

Please contact us before placing multiple orders if you would like a combined-shipping estimate. Combined shipping cannot always be applied after separate orders have been fulfilled.

Packaging

Vintage items and collectibles are packaged with care using appropriate boxes, padding and protective materials. Clean recycled packing materials may be used when they provide suitable protection.

Coins, bullion, jewelry and other small valuables are packaged discreetly. Package exteriors generally do not identify valuable contents.

Tracking, Insurance and Signature Confirmation

Tracking is provided for shipped orders.

Insurance or signature confirmation may be added at our discretion based on the item’s value, destination or carrier requirements. An adult signature may be required for certain high-value orders.

Customers are responsible for monitoring tracking information and making arrangements to receive packages requiring a signature.

Delivery Estimates

Carrier delivery dates are estimates and are not guaranteed unless a guaranteed service was specifically purchased. Growing Habit Vintage is not responsible for delays caused by carriers, weather, holidays, service disruptions or other circumstances outside our control.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an order is returned because of an incorrect address, incomplete address, refused delivery or failure to collect the package, the customer may be responsible for the original shipping cost and any additional cost required to reship it.

Please contact us immediately if an address correction is needed. We cannot guarantee that an address can be changed after an order has been submitted or fulfilled.

Lost, Missing or Delivered Packages

If tracking stops updating or a package appears lost, please contact us so we can assist with a carrier inquiry or insurance claim.

If tracking shows a package as delivered but it cannot be located, please check with household members, neighbors, building management and the carrier. Growing Habit Vintage may request information or documentation needed to complete a carrier investigation.

Shipping Damage

If an order arrives damaged, contact us within 3 calendar days of delivery. Please retain the item, shipping box and all packing materials.

Provide clear photographs of:

• The damaged item
• The exterior and interior of the shipping box
• The packing materials
• The shipping label

These materials may be required for a carrier or insurance claim. Do not discard packaging or return the item unless instructed to do so.

International Shipping

International shipping is available only when offered during checkout. Customers are responsible for any customs duties, taxes, brokerage charges or import fees assessed by the destination country.

International delivery times vary, and customs processing may cause delays. Customers are also responsible for confirming that an item can legally be imported into their country.

Please use our Contact page for shipping questions, combined-shipping requests or assistance with an order.